MFAA Mortgage Broker Facts
| In 2017 Mortgage Brokers helped Australians secure finance for more than halfof all home loans. |  |
| The Net Promoter Score (NPS) customer satisfaction measure of Mortgage Brokers is in excess of +70* which is outstanding and industry leading for financial services. |
Source: *MFAA’s The Australian Mortgage Broking Industry: Through A Different Lens.
| In 2017 over half a million home loans were settled by Mortgage Brokers. This figure had doubled over the previous 10 years. |
| Only 1% of consumer credit complaints to the Financial Ombudsman Service between 2013 and 2017 were about Mortgage Brokers. |
| According to the Credit & Investments Ombudsman, the proportion of complaints made against brokers has dramatically decreased over the last 10 years, compared to the growth in the number of broker members. |
Source: CIO Annual Report
| Over the last five years, Mortgage Brokers have moderated the dominance of the Major Lenders and increased competition by concluding an increased proportion of their business with lenders other than the Major Banks and their affiliates. |